VIP Guest Experience Concierge

SH Group; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

1 Hotels is seeking a Guest Experience Coordinator to welcome guests, coordinate VIP arrivals, and deliver a personalized experience that aligns with our standards.

In this role, you will input guest details, liaise with departments, and ensure seamless service from check-in to check-out. Strong English communication and a professional demeanor are essential to success in a fast-paced luxury environment.

Qualifications

• Must be organized and able to multitask.
• Strong public speaking and guest inquiry resolution.
• Able to read safety rules and operating instructions.
• Excellent guest service and problem-solving skills.
• Fluent in English; professional appearance.

Responsibilities

• Coordinate VIP arrivals and departures.
• Register guests accurately in hotel systems.
• Assist guest requests and coordinate across departments.
• Provide warm, genuine welcome and clear information.
• Handle payments and billing questions.
• Maintain confidentiality and professionalism.

Skills

Multitasking

Public speaking

Safety rules

Problem solving

Guest service

Follow directions

Flexibility

English proficiency

Work ethic

Adaptability

Professionalism

Job description

1 Hotels is seeking a Guest Experience Coordinator to welcome guests, coordinate VIP arrivals, and deliver a personalized experience that aligns with our standards.

In this role, you will input guest details, liaise with departments, and ensure seamless service from check-in to check-out. Strong English communication and a professional demeanor are essential to success in a fast-paced luxury environment.