Guest Experience Concierge

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Marriott International seeks a Guest Experience Expert to enhance guest stays at a luxury property. You will assist guests with check-in/check-out, anticipate needs, and deliver memorable service that reflects the brand promise. Maintain a safe, professional environment and support operational tasks as needed.

The role emphasizes guest interaction, reporting, and promoting local experiences while upholding policy and confidentiality at all times.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist guests during check-in and check-out and respond to requests.
• Complete reports and share highlights of the local area with guests.
• Maintain professional appearance and ensure safety and confidentiality.

Job description

Marriott International seeks a Guest Experience Expert to enhance guest stays at a luxury property. You will assist guests with check-in/check-out, anticipate needs, and deliver memorable service that reflects the brand promise. Maintain a safe, professional environment and support operational tasks as needed.

The role emphasizes guest interaction, reporting, and promoting local experiences while upholding policy and confidentiality at all times.