Guest Experience Concierge

Viceroy Hotel Group; Washington; On-site; USD 38,000 - 42,000; Full time

Job summary

Viceroy Hotels seeks a Guest Service Agent to deliver attentive, courteous service at check-in, during a guest’s stay, and at checkout. The role focuses on maximizing guest satisfaction and room revenue while adhering to hotel standards.

The role requires a warm, friendly demeanor, strong communication, and the ability to multi-task in a fast-paced environment, including weekends and holidays. Training provided to maintain high service levels.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Computer experience required.
• Experience in a hotel or related field preferred.
• Customer service experience preferred.
• Flexible and long hours including weekends and holidays.

Responsibilities

• Greet and welcome guests at the Front Desk per Viceroy Hotel Group standards.
• Maintain operation of the PBX console and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours of operation promptly.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Balance and prepare shift paperwork and close out procedures.
• Assist guests with requests and provide information on local attractions, dining and transportation.

Skills

Customer service

Communication

Multitasking

Attentive service

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Viceroy Hotels seeks a Guest Service Agent to deliver attentive, courteous service at check-in, during a guest’s stay, and at checkout. The role focuses on maximizing guest satisfaction and room revenue while adhering to hotel standards.

The role requires a warm, friendly demeanor, strong communication, and the ability to multi-task in a fast-paced environment, including weekends and holidays. Training provided to maintain high service levels.