VIP Guest Concierge & Diamond Lounge Host

Rising Star Casino Resort; Rising Sun (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Rising Star Casino Resort in Rising Sun, IN, is seeking a Marketing & Player Development professional to build relationships with VIP guests and coordinate hospitality services. The role involves telemarketing, crafting communications for player programs, and ensuring access to Diamond Lounge and other amenities.

You will liaise with Casino Hosts and departments to deliver superior guest experiences. Experience in customer service or casino operations is preferred, with a high school diploma or

Qualifications

• Experience in customer service or casino industry.
• Ability to speak well and present information clearly.
• Must be able to obtain an Indiana Gaming Commission Occupational License - Level 2.

Responsibilities

• Build relationships with players assigned and provide VIP service.
• Telemarketing of guests for events, surveys and general customer contact.
• Provide written communications for player development activities.
• Assist with marketing promotions and events.

Skills

Customer service

Communication skills

Detail-oriented

Education

High school diploma or equivalent

Tools

SYNKROS system

Job description

Rising Star Casino Resort in Rising Sun, IN, is seeking a Marketing & Player Development professional to build relationships with VIP guests and coordinate hospitality services. The role involves telemarketing, crafting communications for player programs, and ensuring access to Diamond Lounge and other amenities.

You will liaise with Casino Hosts and departments to deliver superior guest experiences. Experience in customer service or casino operations is preferred, with a high school diploma or