VIP Guest Concierge

Little River Casino Resort

Michigan

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Job summary

Little River Casino Resort seeks an energetic guest-relations professional to provide exceptional service to hosted and coded players, liaise with hosts, and staff the VIP lounge and concierge services. The role focuses on building premium player relationships and maximizing guest satisfaction across all casino segments.

The position requires a high school diploma or GED, 2 years in casino marketing or related sales, and at least 21 years of age.

Qualifications

2 years' experience in casino marketing or related sales experience and 1 year player's club, casino gaming or other guest relations field.
Experience working with a Tribally run casino and/or resort preferred.
A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

Acquires, maintains, and retains profitable gaming players.
Increases the number of premium players and maintains their gaming revenue.
Provides exceptional guest service to hosted and coded players to ensure maximum gaming profitability.
Liaison with host team members to provide a personalized gaming experience to all coded and hosted players.
Staffs VIP lounge and provide concierge services as appropriate to all hosted players.
Recruits and acquires new players on the casino floor.
Builds relationships with Slots and Table Games team members for expedition of staff referrals.
Identifies and greets in-house players in all areas and prepare for incoming hosted players.
Answers calls and other forms of player correspondence.
Expedites player requests for reservations, services, and comps.
Accompany guests at amenity functions and participates in casino events and promotions.
Retains hosted players across all premium player segments.
Makes retention calls and contacts to hosted players.
Collaborates with property teams to ensure VIP's have an exceptional guest experience.
Assists with coordination of premium player conflict and service recovery efforts and programs.
Executes sales and promotional marketing for assigned player lists.
Actively promotes enrollment and benefits of membership into Player's Club and VIP tier status.
Builds relationships and maintains high visibility with players in ways to enhance guest loyalty and develop the Resort's business.
Maintains player database, updating and tracking information regarding frequent players for marketing and business reasons.
Maintains a working knowledge of casino resort operations, promotions, special events, programs, and services.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Marketing department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.