VIP Services Agent

Rising Star Casino Resort; Rising Sun (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Rising Star Casino Resort in Rising Sun, IN, is seeking a Marketing & Player Development professional to build relationships with VIP guests and coordinate hospitality services. The role involves telemarketing, crafting communications for player programs, and ensuring access to Diamond Lounge and other amenities.

You will liaise with Casino Hosts and departments to deliver superior guest experiences. Experience in customer service or casino operations is preferred, with a high school diploma or

Qualifications

• Experience in customer service or casino industry.
• Ability to speak well and present information clearly.
• Must be able to obtain an Indiana Gaming Commission Occupational License - Level 2.

Responsibilities

• Build relationships with players assigned and provide VIP service.
• Telemarketing of guests for events, surveys and general customer contact.
• Provide written communications for player development activities.
• Assist with marketing promotions and events.

Skills

Customer service

Communication skills

Detail-oriented

Education

High school diploma or equivalent

Tools

SYNKROS system

Job description

Job Category: Marketing & Player Development

Requisition Number: VIPSE008328

• Posted : August 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Build relationships with players of $150.00 to $300 ADT that are assigned.
• Responsible for telemarketing of guests for events, surveys and miscellaneous customer contact.
• Provide written communications for various player development activities associated with assigned customers or prospective customers.
• Verifies status of guests seeking access to Diamond Lounge or other access-controlled areas.
• Greets and provides personal attention to guests, particularly those utilizing the Diamond Lounge.
• Provides promotional materials and/or explanation of services available upon request.
• Utilizes SYNKROS system for guest service to include making Rising Star VIP Club Cards, checking Card status at guests' request, issuing comps, or updating guest account information as appropriate.
• Acts as liaison between Player Development and other areas (e.g. Hotel Front desk/Reservations, Rising Star VIP Club, Table Games, Food & Beverage) to provide highest levels of customer service.
• Communicates and coordinates unusual needs/requests to Casino Hosts.
• Ensures amenities and services are available to guests according to standards.
• Facilitates dinner arrangements and reservations.
• Communicates deficiencies to appropriate persons/departments in a timely manner.
• Answers telephones according to department standards to ensure guest requests are handled promptly. .
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• In cooperation with Casino Hosts, provides service to VIP guests in a prompt, professional manner.
• Completes paperwork as assigned including data entry and daily logs
• Assist with marketing promotions and other marketing events and activities as assigned.

Job Qualifications:

• Experience Required: Prior customer service and/or casino industry experience.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Ability to speak well and present information in a clear, concise manner; excellent customer service skills; basic computer skills; detail-oriented and organized.
• Licenses, Certifications, Bonding, and/or Testing Required: Must be able to obtain an Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Service quality characteristics including courtesy, promptness, professionalism, and confidentiality. Effective communication skills. Ability to effectively handle conflict. Professional appearance and presentation. Able to work a flexible schedule.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.