VIP Group Reservations Clerk – Luxury Events & Groups

MGM Resorts International; Cary (NC); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development and volunteer

Zusammenfassung

MGM Resorts International in Las Vegas is seeking a Clerk Deposit Groups to support VIP Reservations and group bookings, ensuring accurate records and excellent service for guest experiences.

You will handle reservations from guests, hosts, executives, sales, and wholesale clients; coordinate with convention and leisure sales; monitor cutoff dates; and ensure block availability while maintaining smooth communications.

Qualifikationen

• Must be at least 21 years of age.
• High School Diploma, GED, or equivalent required.
• Work varied shifts, to include weekends and holidays required.
• 6+ months of prior relevant experience in Casino Marketing or VIP experience preferred.

Aufgaben

• Analyzes casino play and establishes comp profiles for guest reservations.
• Processes all reservations and requests from guests, hosts, executives, Sales Department, and branch offices.
• Assists casino hosts and executives with reservations, requests for information, etc.
• Receives in-bound calls in response to various mailings and invitations. Books Slot Tournament reservations, Direct Marketing Packages, etc.
• Act as a liaison between the reservations department and meeting planners or wholesale companies regarding questions pertaining to their specific groups.
• Communicate effectively with Convention Sales and Service Managers regarding room blocks which are set aside for companies holding meetings in the hotel, including the number of rooms the group has utilized and what is remaining for them to pick up.
• Communicate effectively with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages.
• Monitor cutoff dates to prevent convention groups from booking at their convention rate and group blocks effectively.
• Review details of the convention booking recaps, such as group arrival and departure dates, number of rooms the group will hold and their rate to ensure all pertinent information is in the computer system.

Ausbildung

High School Diploma

Jobbeschreibung

MGM Resorts International in Las Vegas is seeking a Clerk Deposit Groups to support VIP Reservations and group bookings, ensuring accurate records and excellent service for guest experiences.

You will handle reservations from guests, hosts, executives, sales, and wholesale clients; coordinate with convention and leisure sales; monitor cutoff dates; and ensure block availability while maintaining smooth communications.