VIP Group Reservations Specialist

MGM Resorts; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail and娱乐

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts in Las Vegas, NV is seeking a Clerk Deposit Groups to enhance the guest experience by managing VIP reservations, group and wholesale bookings, and maintaining accurate records. The role focuses on delivering exceptional service and coordinating with sales and convention teams.

The position starts at $22.04 per hour and requires a 21-year minimum, a high school diploma or equivalent, and the ability to work varied shifts including weekends and holidays.

Qualifications

• Must be at least 21 years of age
• High School Diploma, GED, or equivalent
• Ability to work varied shifts, including weekends and holidays
• 6+ months of prior relevant experience in Casino Marketing or VIP experience preferred

Responsibilities

• Analyze casino play and establish comp profiles for guest reservations.
• Process reservations and requests from guests, hosts, executives, Sales Department, and branch offices.
• Assist casino hosts and executives with reservations, requests for information, etc.
• Receive inbound calls in response to mailings and invitations; book Slot Tournament reservations, Direct Marketing Packages, etc.
• Liaise between reservations department and meeting planners or wholesale companies regarding group questions.
• Communicate with Convention Sales and Service Managers about room blocks for meetings.
• Coordinate with Leisure Sales regarding wholesale room blocks for tour operators.
• Monitor cutoff dates to prevent convention groups from booking at convention rates and block usage.
• Review convention booking recaps for dates, rooms and rates to ensure accuracy in the system

Education

High School Diploma, GED, or equivalent

Job description

MGM Resorts in Las Vegas, NV is seeking a Clerk Deposit Groups to enhance the guest experience by managing VIP reservations, group and wholesale bookings, and maintaining accurate records. The role focuses on delivering exceptional service and coordinating with sales and convention teams.

The position starts at $22.04 per hour and requires a 21-year minimum, a high school diploma or equivalent, and the ability to work varied shifts including weekends and holidays.