Desktop Support Specialist — Windows & Office 365

Atlanta Airlines Terminal Company, LLC (AATC); Atlanta (GA); On-site; USD 45,000 - 61,000; Full time

Job summary

Atlanta Airlines Terminal Company provides desktop and network support for its IT environment. The Desktop Support Analyst will resolve PC, email, voice, and data transmission issues while maintaining inventories and assisting end users.

The role requires strong customer service, three years of experience, and familiarity with Microsoft Office, Active Directory, and VPN/DHCP. Collaboration with IT staff and management is essential.

Qualifications

• Three years of desktop and application support experience.
• Experience supporting Windows OS and Office 365.
• Strong customer service and communication skills.
• Familiar with IT infrastructure concepts and security.

Responsibilities

• Provide PC, network, email, voice and data transmission support.
• Update and maintain IT inventories and dispose of equipment as needed.
• Troubleshoot and resolve customer IT issues; escalate when necessary.
• Configure and install computers, printers and devices; load software.
• Provide end-user training and assistance for software and hardware.
• Maintain documentation and IT knowledge base.

Skills

Desktop Support

Customer Service

Networking

PowerShell

Remote Access Tools

Education

Associate degree

Microsoft/ Cisco/ CompTIA certification

Tools

Active Directory

Office 365

VPN troubleshooting

DHCP

Job description

Atlanta Airlines Terminal Company provides desktop and network support for its IT environment. The Desktop Support Analyst will resolve PC, email, voice, and data transmission issues while maintaining inventories and assisting end users.

The role requires strong customer service, three years of experience, and familiarity with Microsoft Office, Active Directory, and VPN/DHCP. Collaboration with IT staff and management is essential.