VIP Experience Concierge

Visitlive; Virginia (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel, Goods &

Job summary

Live! Casino & Hotel is seeking a VIP Host to build and sustain relationships with high-value guests. You will proactively engage coded VIP guests and tier members, coordinate bookings, and ensure a seamless, personalized guest experience across Live!

properties. You will work with the Casino Marketing team to meet productivity goals, handle guest requests, and manage discretionary comps while adhering to policies and regulations.

Qualifications

• 2–5 years in customer service, marketing, hospitality management, and/or gaming.
• At least 2 years of direct customer interaction.
• Ability to work in an alcohol and smoking environment.

Responsibilities

• Interact proactively with VIP guests, including coded VIP and tier guests such as Black Card, Jade Card and Chairman Card.
• Meet productivity goals as determined by Casino Marketing Leadership.
• Respond to guest requests and apply the company’s complimentary policies.
• Develop and sustain personalized guest relationships and discretionary comps.
• Use Live!’s CRM system to log guest transactions, offers, and communications.
• Identify high-worth guests new to property and offer service.
• Facilitate tier benefits, reservations, accommodations, and incentives to increase visitation.
• Coordinate with guests travelling from other Live! properties and communicate with their hosts.
• Handle and resolve guest complaints in a timely manner.
• Assist with planning and execution of promotions, events, and tournaments.
• Ensure compliance with internal controls, policies, procedures and regulations.
• Other duties as assigned.

Skills

Professional demeanor

Team player

Customer-focused

Self-directed

Microsoft Office

Regulatory knowledge

Flexible schedule

Tools

CRM systems

Job description

Live! Casino & Hotel is seeking a VIP Host to build and sustain relationships with high-value guests. You will proactively engage coded VIP guests and tier members, coordinate bookings, and ensure a seamless, personalized guest experience across Live!

properties. You will work with the Casino Marketing team to meet productivity goals, handle guest requests, and manage discretionary comps while adhering to policies and regulations.