VIP Experience Concierge

HOB Entertainment, LLC; Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment in Las Vegas is seeking a VIP Host to sell upgrades and ensure a premier experience for concert patrons. You will manage check-in, escort guests, and coordinate with staff to deliver memorable VIP service.

The role emphasizes diplomacy, high-end guest relations, and flexible scheduling, with a fast-paced environment and a strong focus on grooming and presentation.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations.
• Problem solving skills.
• Experience in selling to high-end, VIP clients.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Must have a flexible schedule.

Responsibilities

• Sell VIP upgrades and premium experiences to concert patrons.
• VIP Hosts will handle the sale from pitch, payment processing, to experience fulfillment.
• Check In, Escort, and Assist VIP Clientele throughout their venue visit ensuring all clients have a VIP Experience.
• Anticipate VIP Client needs to ensure guest satisfaction.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Build strong relationships with Foundation Room members and VIP clients.
• Utilize and Develop CRM Program for House of Blues VIP Clientele.
• Coordinate operations on night of shows with Ops Director, servers, and security to ensure premium experiences are delivered.
• Execute nightly VIP setup to include Check In, VIP seating areas, VIP table top personalization and VIP area signage as needed.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Required to occasionally work Special Events that are scheduled throughout the venue.

Skills

Problem solving

VIP client sales

Diplomacy

Multi-tasking

Verbal communication

Organizational skills

Interpersonal skills

Flexibility

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment in Las Vegas is seeking a VIP Host to sell upgrades and ensure a premier experience for concert patrons. You will manage check-in, escort guests, and coordinate with staff to deliver memorable VIP service.

The role emphasizes diplomacy, high-end guest relations, and flexible scheduling, with a fast-paced environment and a strong focus on grooming and presentation.