VIP End-User IT Support Technician

The Judge Group; Vancouver (WA); On-site; USD 42,000 - 44,000; Full time

Job summary

The Judge Group is seeking a Customer Service Engineer in Vancouver, WA. This intermediate role fixes a variety of technology products in end-user computing environments, including PCs, desktops, laptops, tablets and printers.

You will support VIP clients and perform IMAC moves while following ITIL-guided procedures. Candidates typically have technical school certification or 2–4 years of relevant experience, with knowledge of software/hardware systems and a willingness to maintain OEM

Qualifications

• Proficient with end-user computing devices (PCs/desktops/laptops/tablets/printers).
• VIP client support experience is preferred.
• Familiar with IMAC activities and desk-side support processes.
• Adheres to documented service operations policies and procedures.
• Knowledge of ITIL practices and hardware/software systems.

Responsibilities

• Troubleshoot and repair a range of end-user computing devices.
• Provide desk-side support and IMAC activities as needed.
• Assist VIP clients with timely, professional service delivery.
• Communicate status and estimates to end users and service desk.
• Maintain certifications and comply with ITIL-based procedures.
• Follow all policies; support continuous improvement initiatives.
• Contribute to meeting customer service metrics.

Skills

Software & hardware knowledge

ITIL methodologies

Education

Technical school certification or 2-4 years relevant experience

A+ certification desired

Job description

The Judge Group is seeking a Customer Service Engineer in Vancouver, WA. This intermediate role fixes a variety of technology products in end-user computing environments, including PCs, desktops, laptops, tablets and printers.

You will support VIP clients and perform IMAC moves while following ITIL-guided procedures. Candidates typically have technical school certification or 2–4 years of relevant experience, with knowledge of software/hardware systems and a willingness to maintain OEM