Desktop Support Technician - VIP Desk-Side Engineer

The Judge Group; Louisville (CO); On-site; USD 54,443,000 - 57,308,000; Full time

Job summary

The Judge Group in Louisville, CO is seeking a Desktop Support Technician to assist end users in a fast-paced environment and maintain a high level of service. This intermediate role supports PCs, laptops, tablets, and printers in an end-user computing environment.

You will troubleshoot hardware and software, perform IMAC tasks, and support VIP clients while following ITIL procedures and OEM certifications as directed.

Qualifications

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience.
• A+ certification is desired.
• Knowledge of ITIL methodologies.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities for end-user devices.
• Provide support to client-identified VIPs.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC activities and all assigned desk-side support tasks.
• Display technical and professional services skills consistently.
• Meet customer service satisfaction levels and metrics.
• Proactively communicate status and estimates to end users and service desk.

Skills

Troubleshooting

End-user support

VIP client support

Communication skills

Time management

Education

Technical school certification

2-4 years of relevant experience

Tools

IT hardware

Job description

The Judge Group in Louisville, CO is seeking a Desktop Support Technician to assist end users in a fast-paced environment and maintain a high level of service. This intermediate role supports PCs, laptops, tablets, and printers in an end-user computing environment.

You will troubleshoot hardware and software, perform IMAC tasks, and support VIP clients while following ITIL procedures and OEM certifications as directed.