VIP End-User IT Support Specialist

The Judge Group; Sedro-Woolley (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

The Judge Group is seeking a Desktop Support Technician in Sedro-Woolley, WA to assist end users with hardware and software issues in a fast-paced environment. Responsibilities include diagnosing and repairing PCs, laptops, tablets, and printers, and providing critical desk-side support for VIP clients.

Ideal candidates have technical schooling or 2–4 years of relevant experience, plus knowledge of ITIL processes and a preference for A+ certification.

Qualifications

• Technical school certification or 2–4 years of relevant experience.
• A+ certification is desired.
• Knowledge of ITIL methodologies.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Respond to change management requests and desk-side support.
• Perform IMAC activities (Install/Move/Add/Change).
• Deliver desk-side support and resolve end-user issues.
• Maintain professional service standards and customer satisfaction metrics.
• Proactively communicate repair status to end users and service desk.
• Follow documented service operations policies and procedures.
• Take on additional duties as needed.

Skills

End-user support

ITIL familiarity

Customer service

Technical troubleshooting

Education

Technical school certification or equivalent experience

Job description

The Judge Group is seeking a Desktop Support Technician in Sedro-Woolley, WA to assist end users with hardware and software issues in a fast-paced environment. Responsibilities include diagnosing and repairing PCs, laptops, tablets, and printers, and providing critical desk-side support for VIP clients.

Ideal candidates have technical schooling or 2–4 years of relevant experience, plus knowledge of ITIL processes and a preference for A+ certification.