Desktop Support Technician (1154509)

The Judge Group; Sedro-Woolley (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

The Judge Group is seeking a Desktop Support Technician in Sedro-Woolley, WA to assist end users with hardware and software issues in a fast-paced environment. Responsibilities include diagnosing and repairing PCs, laptops, tablets, and printers, and providing critical desk-side support for VIP clients.

Ideal candidates have technical schooling or 2–4 years of relevant experience, plus knowledge of ITIL processes and a preference for A+ certification.

Qualifications

• Technical school certification or 2–4 years of relevant experience.
• A+ certification is desired.
• Knowledge of ITIL methodologies.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Respond to change management requests and desk-side support.
• Perform IMAC activities (Install/Move/Add/Change).
• Deliver desk-side support and resolve end-user issues.
• Maintain professional service standards and customer satisfaction metrics.
• Proactively communicate repair status to end users and service desk.
• Follow documented service operations policies and procedures.
• Take on additional duties as needed.

Skills

End-user support

ITIL familiarity

Customer service

Technical troubleshooting

Education

Technical school certification or equivalent experience

Job description

Location: Sedro-Woolley, WA

Salary: $20.00 USD Hourly - $21.00 USD Hourly

Description: Our client is currently seeking a Desktop Support Technician

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education And Experience

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience

Certifications And/or Qualifications

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer‑specific certifications or training as required #ITPriority

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.