VIP Desktop Support Technician - On-Site IT Helpdesk

The Judge Group; City of White Plains (NY); Sur place; USD 26 000 - 28 000; Plein temps

Résumé du poste

The Judge Group in White Plains, NY is seeking a Desktop Support Technician to provide end-user IT support, troubleshoot and perform IMAC activities in a fast-paced environment. You will assist VIP clients, follow ITIL processes, and communicate with the service desk to ensure timely desk-side service.

This role requires strong hardware knowledge and customer-facing skills, plus the ability to lift up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required.
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit

Responsabilités

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Connaissances

End-user support

ITIL knowledge

Technical communication

Desk-side support

Troubleshooting

Formation

Technical certification or 2-4 years experience

A+ certification

Outils

PC hardware

Printers

Laptops/Tablets

Description du poste

The Judge Group in White Plains, NY is seeking a Desktop Support Technician to provide end-user IT support, troubleshoot and perform IMAC activities in a fast-paced environment. You will assist VIP clients, follow ITIL processes, and communicate with the service desk to ensure timely desk-side service.

This role requires strong hardware knowledge and customer-facing skills, plus the ability to lift up to 50 lbs.