VIP Desktop Support Technician — Onsite IT Specialist

Ipolarity LLC; St. Louis (MO); On-site; USD 28,000 - 41,000; Full time

Job summary

Ipolarity LLC in St. Louis, MO is seeking a Desktop Support Technician to provide on-site IT support, assisting end users and executives with hardware, software, and conference room tech.

The role focuses on comprehensive OS troubleshooting across Windows, macOS, and Apple devices, builds and migrations, and strong customer service with ITSM knowledge, aiming for zero escalation and reliable coverage.

Qualifications

• Customer service with ITSM knowledge.
• Experience in deskside and walk-in support.
• White glove support experience.
• Troubleshooting Windows 10/11, macOS and Apple devices (iOS, iPadOS).
• Conference room setup and support experience.

Responsibilities

• Operating System Troubleshooting: diagnose and resolve issues on Windows 10/11, macOS, and Apple devices (iOS, iPadOS).
• Device Migration, Software Deployment & Patch Management: manage OS patching, software updates and deployments across Windows and Mac.
• End-User Support: provide technical assistance for desktop client applications.
• Hardware Services: IMAC (install, move, add, change) and break/fix for laptops/desktops.
• Asset Lifecycle Management: procurement, disposal and inventory tracking of IT hardware.
• Mobile Device Management (MDM): manage devices via Intune and JAMF.
• IT Service Management (ITSM): incident and problem management, NexThink analysis.
• On-Site & Remote IT Support: desk-side, conference room tech, and field services for remote sites.
• White Glove support: experience handling VIPs.
• Walk in Support: experience providing walk-in support (eg: Apple Genius Bar).

Skills

Customer Service

Deskside Support

Walk-in Support

White Glove Support

OS Troubleshooting

Job description

Ipolarity LLC in St. Louis, MO is seeking a Desktop Support Technician to provide on-site IT support, assisting end users and executives with hardware, software, and conference room tech.

The role focuses on comprehensive OS troubleshooting across Windows, macOS, and Apple devices, builds and migrations, and strong customer service with ITSM knowledge, aiming for zero escalation and reliable coverage.