Remote & Onsite IT Desktop Support Specialist

SISL Global; Zelienople (Butler County); On-site; USD 45,000 - 65,000; Full time

Job summary

SISL Global is seeking an on-site IT Support Specialist to image and install software on Windows and Apple devices, including IMACs, and provide remote support. You will troubleshoot post deployment issues across multiple platforms and coordinate with vendors for repairs, while maintaining asset tagging and inventory in our system.

The role requires strong customer service, organizational, and teamwork skills, with MCP/A+ certifications preferred.

Qualifications

• Prefer 3–5 years IT experience with technical training.
• Knowledge of Windows and Macintosh platforms (including portable devices).
• Experience imaging Windows 10 OS.
• Familiar with TCP/IP, Windows Networking and Ethernet basics.
• Excellent customer service and interpersonal skills.
• Willing to work extended hours or adjusted schedule as needed.
• Experience in a call center or help desk environment.
• MCP and/or A+ certifications preferred.

Responsibilities

• Image and install software on Windows and Apple devices, including IMAC and laptops, and provide remote support.
• Troubleshoot post deployment issues across Windows, Macintosh and mobile devices.
• Printer support, spare parts management, and hardware refresh tasks.
• Open/close service requests and manage ticket classification, assignment and tracking.
• Coordinate with external vendors for dispatch and repairs.
• Maintain asset tagging and inventory in the asset management system.
• Provide VIP/executive support as needed.
• Produce weekly inventory reports and coordinate weekly outflows of hardware.

Skills

Customer service

Organizational skills

Communication skills

Teamwork

Learning aptitude

Education

MCP Certification

A+ Certification

Tools

Microsoft Office

Imaging Windows 10 OS

Networking basics

Job description

SISL Global is seeking an on-site IT Support Specialist to image and install software on Windows and Apple devices, including IMACs, and provide remote support. You will troubleshoot post deployment issues across multiple platforms and coordinate with vendors for repairs, while maintaining asset tagging and inventory in our system.

The role requires strong customer service, organizational, and teamwork skills, with MCP/A+ certifications preferred.