VIP Desktop Support Technician: Mac/Windows & Security

mPower, Inc.; Bethesda (MD); On-site; USD 70,000 - 87,000; Full time

Job summary

mPower, Inc. is seeking a dedicated Desktop Support Technician to provide comprehensive IT support to staff. This role requires excellent customer service skills and technical expertise in hardware and software applications.

Responsibilities include configuring desktops, providing VIP support, and utilizing an IT ticketing system. Candidates must have at least a Bachelor's degree in IT or equivalent experience, along with capabilities in MacOS and Windows.

The position offers a competitive salary range of $70,000 to $87,000 per year, depending on experience.

Qualifications

• Bachelor’s degree or equivalent experience in IT customer support required.
• Minimum 1 year of experience with a Bachelor's or 3 years without a degree.
• Strong skills in customer service and communication are essential.

Responsibilities

• Provide hardware and software support to users.
• Install and configure desktops and other IT devices.
• Track trouble tickets through an IT ticket system.

Skills

MacOS support skills

Windows 10/11 support experience

Customer service skills

Technical support experience in Microsoft suite

Experience using ticketing system

VIP support experience

Education

Bachelor’s degree in IT or related field or equivalent work experience

Tools

ServiceNow

Job description

mPower, Inc. is seeking a dedicated Desktop Support Technician to provide comprehensive IT support to staff. This role requires excellent customer service skills and technical expertise in hardware and software applications.

Responsibilities include configuring desktops, providing VIP support, and utilizing an IT ticketing system. Candidates must have at least a Bachelor's degree in IT or equivalent experience, along with capabilities in MacOS and Windows.

The position offers a competitive salary range of $70,000 to $87,000 per year, depending on experience.