VIP Desktop & IT Asset Support Specialist

SISL Global; Monroeville (Allegheny County); On-site; USD 45,000 - 70,000; Full time

Job summary

SISL Global is seeking an IT Support Technician in the United States to image and deploy software across Windows and macOS devices, including iMacs, with remote user support.

You will troubleshoot post-deployment issues on PCs, Macs, and mobile devices, install printers, manage assets, and coordinate vendor dispatch for repairs. Strong customer service and organizational skills are essential for success.

Qualifications

• 3-5 years IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms, including portable devices and MS Office.
• Experience imaging Windows 10 OS.
• Familiar with basic network concepts (TCP/IP, Windows Networking, Ethernet).
• Experience with PC-based word processing, presentation, and email software.

Responsibilities

• Image and install software on Windows and Apple devices including IMAC with remote support.
• Troubleshoot post deployment issues on Windows, Macintosh and mobile devices.
• Printer installation and repair support.
• Asset disposal, redeployment, and reclamation.
• Coordinate with external vendors for dispatch support.
• Open and close service requests and track incidents.

Skills

IT experience

Windows/macOS

Networking basics

Customer service

Communication skills

Organizational skills

Team player

Call center

Education

MCP

A+ Certification

Tools

Microsoft Office

Imaging Windows 10

Job description

SISL Global is seeking an IT Support Technician in the United States to image and deploy software across Windows and macOS devices, including iMacs, with remote user support.

You will troubleshoot post-deployment issues on PCs, Macs, and mobile devices, install printers, manage assets, and coordinate vendor dispatch for repairs. Strong customer service and organizational skills are essential for success.