Onsite Desktop Support Technician — VIP Exec & A/V Specialist

GTN Solutions GmbH; Las Vegas (NV); On-site; USD 52,000 - 72,000; Full time

Job summary

GTN Solutions GmbH in Las Vegas, NV is seeking an onsite Desktop Support Technician to provide hands-on technical support at an enterprise client location. You will support end users, executives, and the IT infrastructure across multiple sites,Troubleshoot hardware/software and manage tickets.

This fast-paced role requires strong multitasking, prioritization, and independent problem-solving, with opportunities to work with Microsoft Intune and AV systems and to contribute to service

Qualifications

• Bachelor’s degree from an accredited institution (or equivalent experience).
• 2-5 years of enterprise desktop or IT support experience.
• Strong troubleshooting and critical-thinking skills.
• Ability to work independently in an onsite enterprise environment.
• Strong customer service and communication skills.
• Ability to multitask across multiple tickets and projects.
• Ability to pass required background and drug screening.

Responsibilities

• Provide onsite support for desktops, laptops, peripherals, and enterprise software.
• Deliver white-glove/executive support for senior leadership and VIP users.
• Troubleshoot hardware, software, and connectivity issues.
• Support and maintain A/V and conference room technology.
• Maintain and organize network closets and structured cabling.
• Manage and resolve tickets in ServiceNow within SLA timelines.
• Support device provisioning and management through Microsoft Intune.
• Track, document, and communicate issues, resolutions, and trends
• Recommend hardware and technical improvements to enhance performance
• Collaborate with IT teams, managers, and vendors across multiple sites
• Provide feedback for continuous service and process improvement
• Support multiple locations and priorities simultaneously; overtime when required

Skills

Troubleshooting

Critical thinking

Customer service

Communication

Multitasking

Education

Bachelor’s degree

Tools

ServiceNow

Microsoft Intune

A/V systems

Job description

GTN Solutions GmbH in Las Vegas, NV is seeking an onsite Desktop Support Technician to provide hands-on technical support at an enterprise client location. You will support end users, executives, and the IT infrastructure across multiple sites,Troubleshoot hardware/software and manage tickets.

This fast-paced role requires strong multitasking, prioritization, and independent problem-solving, with opportunities to work with Microsoft Intune and AV systems and to contribute to service