On-Site IT Help Desk Pro — VIP Support, 6-Month W2

The Carrera Agency, Inc.; San Diego (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

The Carrera Agency, Inc. is seeking a Desktop Support Specialist Level 3 to deliver high-quality technical support across the enterprise, with emphasis on customer service and rapid responsiveness.

This on-site role in San Diego handles VIPs and a mix of remote/on-site staff, ensuring smooth operation of desktops, laptops, peripherals, and meeting technologies. You will troubleshoot hardware/software, document tickets, and collaborate with IT teams to maintain SLAs in a fast-paced corporate

Qualifications

• 2–4+ years in a customer service-oriented technical support role in a corporate setting.
• Strong communication skills in verbal and written form.
• Ability to troubleshoot hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals including Wi‑Fi, VPNs, and remote access.
• Proficiency with Microsoft Windows OS, M365 apps, and desktop/laptop hardware.
• Familiarity with mobile device support.

Responsibilities

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Skills

Customer service

Technical support

Windows OS

M365

Networking basics

Ticketing systems

Mobile device support

Tools

ServiceNow

VPNs

Job description

The Carrera Agency, Inc. is seeking a Desktop Support Specialist Level 3 to deliver high-quality technical support across the enterprise, with emphasis on customer service and rapid responsiveness.

This on-site role in San Diego handles VIPs and a mix of remote/on-site staff, ensuring smooth operation of desktops, laptops, peripherals, and meeting technologies. You will troubleshoot hardware/software, document tickets, and collaborate with IT teams to maintain SLAs in a fast-paced corporate