VIP Desktop Support | Cross-Platform IT & AV

SISL Global; Erie (Erie County); On-site; USD 45,000 - 65,000; Full time

Job summary

SISL Global seeks an IT Support Technician to deliver on-site and remote help for Windows and Mac devices, imaging, and post-deployment support. You'll manage assets, depot operations, and vendor coordination to ensure fast, reliable service.

Candidates should have 3–5 years IT experience, strong customer service skills, familiarity with TCP/IP networks, and MS Office. A valid driver’s license and ability to lift up to 50 lbs are required.

Qualifications

• 3–5 years IT experience and relevant training.
• Knowledge of Windows and Macintosh platforms and MS Office.
• Experience imaging Windows 10 OS.
• Familiar with TCP/IP and Windows networking.
• Experience with PC-based word processing and spreadsheets.
• Willing to work extended hours for planned activities or emergencies.
• Strong customer service and communication skills.
• Excellent organizational and prioritization abilities.
• Experience in call center or help desk environments.
• Own car for transportation (mileage reimbursed).

Responsibilities

• Image and install software on Windows and Apple devices.
• Troubleshoot post deployment issues across Windows, Macintosh, and mobile devices.
• Printer install and repair.
• Asset management and depot operations.
• Data backup and asset reclamation coordination.
• Coordinate with external vendors for dispatch support.
• Open and close service requests and track incidents.
• Provide weekly inventory reports and asset updates.

Skills

IT experience

Windows

Macintosh

Imaging Windows 10

Networking basics

MS Office

Word processing

Spreadsheets

Learning aptitude

Communication skills

Teamwork

Lifting capacity

Own car

MCP Certification

A+ Certification

Education

MCP Certification

A+ Certification

Tools

MS Office

Job description

SISL Global seeks an IT Support Technician to deliver on-site and remote help for Windows and Mac devices, imaging, and post-deployment support. You'll manage assets, depot operations, and vendor coordination to ensure fast, reliable service.

Candidates should have 3–5 years IT experience, strong customer service skills, familiarity with TCP/IP networks, and MS Office. A valid driver’s license and ability to lift up to 50 lbs are required.