Desktop Support & IT Asset Specialist (VIP & AV)

SISL Global; Clairton (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

SISL Global in United States is seeking an IT Support Technician to install and image Windows and Apple systems, provide remote support, and manage hardware assets.

Responsibilities include post-deployment troubleshooting across Windows, Mac, and mobile devices, printer services, depot operations, and coordination with external vendors to schedule repairs. The role emphasizes excellent customer service, teamwork, and the ability to handle multiple requests in a fast-paced environment.

Qualifications

• Prefer 3-5 years IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms, and MS Office.
• Experience imaging Windows 10 OS.
• Familiar with basic network concepts (TCP/IP, Windows Networking, Ethernet).
• Experience with PC-based word processing, presentation, and e-mail software.
• Experience with PC-based spreadsheet software for formulas and calculations across worksheets.
• Ability and willingness to work extended hours or modified schedule.
• Outstanding customer service and interpersonal skills.
• Excellent organizational skills and ability to prioritize tasks.
• Experience working in or supporting a call center or help desk environment.
• MCP and/or A+ Certifications.

Responsibilities

• Image and install software on Windows and Apple devices and provide remote support.
• Troubleshoot post deployment issues on Windows, Macintosh and mobile devices.
• Printer installation and break-fix.
• Asset tagging, depot operations, and inventory management.
• Coordinate with external vendors for dispatch and repairs.
• Open, classify, assign, track, and close service requests.
• Provide weekly asset inventory reports.
• Assist onboarding of new hires with hardware setup.
• Support VIP and executive user requests.
• Ensure hardware is properly managed in asset system.

Skills

Customer service

Excellent communication

Team collaboration

Organizational skills

Learning aptitude

Extended hours willingness

Lifting up to 50 pounds

Education

MCP or A+ Certifications

Tools

Imaging Windows 10 OS

Asset management system

Basic networking concepts

Job description

SISL Global in United States is seeking an IT Support Technician to install and image Windows and Apple systems, provide remote support, and manage hardware assets.

Responsibilities include post-deployment troubleshooting across Windows, Mac, and mobile devices, printer services, depot operations, and coordination with external vendors to schedule repairs. The role emphasizes excellent customer service, teamwork, and the ability to handle multiple requests in a fast-paced environment.