VIP IT Support Specialist - Windows/Mac, Remote & Onsite

SISL Global; Pittsburgh (Allegheny County); On-site; USD 52,000 - 68,000; Full time

Job summary

SISL Global seeks an on-site IT support professional to install and image software on Windows and Apple devices, including IMACs, and to provide remote and on-site support for post deployment issues. You’ll handle printer repairs, asset reclamation, and depot operations while coordinating with vendors for repairs and dispatch.

The role requires 3–5 years IT experience, knowledge of Windows/Mac platforms, imaging Windows 10, and strong customer service and communication skills.

Qualifications

• Prefer 3-5 years IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms, including portable devices and Microsoft Office suite.
• Experience with imaging Windows 10 OS.
• Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet).
• Experience with PC-based word processing, presentations, and email software.

Responsibilities

• Image and install software on Windows and Apple laptops/desktops including IMAC, and provide remote support.
• Troubleshoot post deployment issues on Windows, Macintosh, and mobile devices.
• Printer break-fix and installation.
• Asset reclamation, disposal and redeployment.
• Coordinate with external vendors for dispatch support.
• Open/close service requests and manage classification, assignment, tracking, and completion of incidents.

Skills

IT experience

Windows familiarity

MacOS familiarity

Customer service

Communication skills

Teamwork

Organizational skills

Call center experience

Education

MCP Certification

A+ Certification

Tools

Imaging Windows 10

Networking basics

Microsoft Office

Job description

SISL Global seeks an on-site IT support professional to install and image software on Windows and Apple devices, including IMACs, and to provide remote and on-site support for post deployment issues. You’ll handle printer repairs, asset reclamation, and depot operations while coordinating with vendors for repairs and dispatch.

The role requires 3–5 years IT experience, knowledge of Windows/Mac platforms, imaging Windows 10, and strong customer service and communication skills.