Desktop Support Specialist

SISL Global; Erie (Erie County); On-site; USD 45,000 - 65,000; Full time

Job summary

SISL Global seeks an IT Support Technician to deliver on-site and remote help for Windows and Mac devices, imaging, and post-deployment support. You'll manage assets, depot operations, and vendor coordination to ensure fast, reliable service.

Candidates should have 3–5 years IT experience, strong customer service skills, familiarity with TCP/IP networks, and MS Office. A valid driver’s license and ability to lift up to 50 lbs are required.

Qualifications

• 3–5 years IT experience and relevant training.
• Knowledge of Windows and Macintosh platforms and MS Office.
• Experience imaging Windows 10 OS.
• Familiar with TCP/IP and Windows networking.
• Experience with PC-based word processing and spreadsheets.
• Willing to work extended hours for planned activities or emergencies.
• Strong customer service and communication skills.
• Excellent organizational and prioritization abilities.
• Experience in call center or help desk environments.
• Own car for transportation (mileage reimbursed).

Responsibilities

• Image and install software on Windows and Apple devices.
• Troubleshoot post deployment issues across Windows, Macintosh, and mobile devices.
• Printer install and repair.
• Asset management and depot operations.
• Data backup and asset reclamation coordination.
• Coordinate with external vendors for dispatch support.
• Open and close service requests and track incidents.
• Provide weekly inventory reports and asset updates.

Skills

IT experience

Windows

Macintosh

Imaging Windows 10

Networking basics

MS Office

Word processing

Spreadsheets

Learning aptitude

Communication skills

Teamwork

Lifting capacity

Own car

MCP Certification

A+ Certification

Education

MCP Certification

A+ Certification

Tools

MS Office

Job description

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Able to lift up to 50 pounds
• Own car for transportation (mileage will be reimbursed by policy)