Desktop Support Specialist

SISL Global; Grove City (Mercer County); On-site; USD 45,000 - 65,000; Full time

Job summary

SISL Global is seeking an IT Help Desk/Field Technician to support Windows and Macintosh environments, imaging Windows 10, and remote/onsite assistance for laptops, desktops, and mobile devices. The role involves asset management, depot operations, and executive support in a fast-paced setting.

The position requires 3–5 years of IT experience, excellent customer service, strong organizational skills, and the ability to lift up to 50 pounds; owning a car for transportation is preferred to

Qualifications

• 3–5 years IT experience
• Excellent customer service and interpersonal skills
• Strong organizational skills and ability to prioritize tasks
• Experience in call center or help desk environment is a plus
• Ability to lift up to 50 pounds and have own car for travel

Responsibilities

• Image and install software on Windows and Macintosh platforms and provide remote support
• Troubleshoot post deployment issues on Windows, Macintosh and mobile devices
• Printer installation and repair
• Asset management and depot operations including tagging and entering equipment
• Coordinate with external vendors for dispatch and repairs
• Open/close service requests and manage assignment, tracking and completion
• Weekly inventory reporting and tracking of hardware outflows
• Support VIP/executive users and provide onsite and walk-up support
• Collaborate with cross-functional teams to onboard new hires
• Ensure hardware is properly assigned and updated in asset management system

Skills

Customer service

Interpersonal skills

Organization

Teamwork

Ability to lift 50 lbs

On-site support

Tools

MCP Certification

A+ Certification

Job description

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Able to lift up to 50 pounds
• Own car for transportation (mileage will be reimbursed by policy)