Desktop Support Specialist

SISL Global; Canonsburg (Washington County); On-site; USD 52,000 - 72,000; Full time

Job summary

SISL Global in the United States is seeking an IT Desktop Support Specialist to manage imaging, deployment, and ongoing tech support for Windows and Mac platforms. The role includes printer setup, asset tagging, and coordination with vendors for hardware repairs.

You will also handle post deployment troubleshooting, executive support, and AV health checks while maintaining meticulous ticketing records and inventory reports.

Qualifications

• Proven IT experience in desktop support or help desk roles.
• Experience imaging Windows 10 and supporting Windows/Mac platforms.
• Knowledge of basic networking and software/hardware troubleshooting.
• Strong customer service and ability to prioritize tasks.

Responsibilities

• Image and install software on Windows and Mac devices including Macs and iMacs.
• Troubleshoot post deployment issues on Windows, Macintosh and mobile devices.
• Printer installation and break-fix; asset tagging and inventory entry.
• Coordinate with vendors for dispatch and repair of hardware.
• Open/close service requests; track tickets and maintain records.
• Provide VIP and executive support; health checks for audio/video setups.

Skills

Windows OS

Mac OS

Imaging Windows 10

TCP/IP basics

Office suite

Customer service

Help desk

A+ Certification

Troubleshooting

Vendor coordination

Asset tagging

Job description

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies
• Requirements/Qualifications:
• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment