VIP Desktop Engineer — Remote & Field IT Support

Iron Systems, Inc; Marion (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Iron Systems, Inc. seeks a desktop support professional to manage incidents, IMAC and desk-side services, and laptop/desktop break-fix across lifecycle. You will configure standard hardware/software, ensure desktop images, patching, and security compliance are maintained at client sites.

The role emphasizes strong knowledge of AD, MAC devices, Office tools, VPN, and ITIL processes, with a focus on proactive problem identification and VIP site support when required.

Qualifications

• Knowledge in AD and smart hands and feet support.
• Experience with MAC devices and tablets.
• Experience with Service management tools (e.g., ServiceNow).
• Strong expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Understanding of Lync, VPN, and mobile device support.
• Familiarity with ITIL processes (Incident, Change, Problem, service request) and stock management.
• Associate degree or equivalent; Bachelor’s degree preferred.

Responsibilities

• Manage desktop device incidents through to resolution.
• Manage IMAC and desk-side support services.
• Handle break-fix services for laptops and desktops.
• Provide standard hardware/software support for desktop devices across lifecycle.
• Configure and maintain desktop installations, patches, and hardware replacements.
• Analyze Service Desk calls to identify training and automation needs.
• Ensure correct desktop images are installed on devices.
• Monitor security profiles and antivirus on all desktop devices.
• Provide VIP desk-side support at sites when needed.

Skills

Desktop support

AD knowledge

MAC devices support

ServiceNow

Remote support tools

MS Office

Outlook

Lync

VPN

ITIL processes

Spare stock management

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

ServiceNow

Remote support tools

Job description

Iron Systems, Inc. seeks a desktop support professional to manage incidents, IMAC and desk-side services, and laptop/desktop break-fix across lifecycle. You will configure standard hardware/software, ensure desktop images, patching, and security compliance are maintained at client sites.

The role emphasizes strong knowledge of AD, MAC devices, Office tools, VPN, and ITIL processes, with a focus on proactive problem identification and VIP site support when required.