Desktop Engineer New New York, New York, United States

Align; New York (NY); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

HSA/FSA options

401(k) plan with company match

ClassPass membership

Paid Time Off

Company-paid holidays

Cellphone Reimbursement

Floating Holiday

Pre-tax commuter benefits

Wellness programs

Employee referral program

Résumé du poste

Align is seeking an experienced Desktop Engineer to join our Managed Services team. This role combines strong desktop and end-user support with exceptional customer service, focusing on executives, VIPs, and other high-touch users in a fast-paced corporate environment.

The Desktop Engineer will provide hands-on technical support onsite, three days a week at our NYC office, and participate in a rotational on-call schedule including overnights and weekends.

Qualifications

• 2–5 years in MSP or similar client-facing IT support.
• Bachelor’s degree in Information Technology, Computer Science, or related discipline, or equivalent professional experience and certifications.
• Experience supporting hybrid and cloud-based environments.
• Hands-on experience with Microsoft 365, Exchange, Microsoft Intune, and Microsoft Entra ID (Azure AD).
• Working knowledge of remote-access technologies, including VPN, virtual machines, Azure Virtual Desktop (AVD), and Remote Desktop.
• Familiarity with Active Directory and Group Policy.
• Experience supporting users within Hedge Fund, Alternative Investment, or Financial Services preferred.

Responsabilités

• Provide onsite deskside and end-user technical support at a key Managed Services client location.
• Deliver a high level of customer service and technical support, with particular attention to executive and VIP users.
• Own technical issues through resolution, maintaining clear communication and timely follow‑up with clients throughout the support process.
• Translate technical concepts into clear, client-friendly language for users with varying levels of technical knowledge.
• Troubleshoot desktop, laptop, connectivity, IP phone, printing, and application-related issues.
• Support Microsoft 365 applications and services, including common desktop and productivity-related issues.
• Install, configure, upgrade, and remove desktop applications, hardware, and user workstations.
• Troubleshoot general workstation and infrastructure-related issues and help ensure end-user technology remains operational and reliable.
• Escalate complex technical issues appropriately while maintaining ownership of the client experience and communication.
• Accurately document troubleshooting steps, resolutions, and relevant client information per Managed Services processes.

Connaissances

Executive support

Customer service

Desktop support

Problem solving

Technical communication

Formation

Bachelor's in IT or related field

Outils

Microsoft 365

Exchange

Intune

Azure AD

Remote Desktop

VPN

Description du poste

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview

Align is seeking an experienced, client-focused Desktop Engineer to join our Managed Services team. This role is ideal for a technical professional who combines strong desktop and end-user support expertise with exceptional customer service and communication skills.

The Desktop Engineer will provide hands‑on technical support within a corporate environment, with a particular focus on supporting executives, VIPs, and other high‑touch users . The successful candidate will be proactive, professional, responsive, and comfortable troubleshooting issues in a fast‑paced environment where the quality of the client experience is just as important as the technical resolution.

Previous experience supporting clients within the Hedge Fund, Alternative Investment, or broader Financial Services industry is strongly preferred.

• This is a hybrid role that requires being onsite at our NYC office three days per week
• You willbe requiredtoparticipatein a rotational on‑call schedule that includes overnights and weekends
• This is a full‑time position offering full benefits, a salary in the $70K to $80K range.

Key Responsibilities

• Provide onsite deskside and end‑user technical support at a key Managed Services client location.
• Deliver a high level of customer service and technical support, with particular attention to executive and VIP users.
• Own technical issues through resolution, maintaining clear communication and timely follow‑up with clients throughout the support process.
• Work effectively with users across varying levels of technical knowledge, translating technical concepts into clear, client‑friendly language.
• Troubleshoot desktop, laptop, connectivity, IP phone, printing, and application‑related issues.
• Support Microsoft 365 applications and services, including common desktop and productivity‑related issues.
• Install, configure, upgrade, and remove desktop applications, hardware, and user workstations.
• Troubleshoot general workstation and infrastructure‑related issues and help ensure end‑user technology remains operational and reliable.
• Escalate complex technical issues appropriately while maintaining ownership of the client experience and communication.
• Accurately document troubleshooting steps, resolutions, and relevant client information in accordance with Managed Services processes.

Required Qualifications

• 2–5 years of experience working within a Managed Services Provider (MSP) or similar client‑facing IT support environment.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience and technical certifications.
• Strong understanding of structured and systematic troubleshooting methodologies.
• Experience supporting hybrid and cloud‑based environments .
• Hands‑on experience with Microsoft 365, Exchange, Microsoft Intune, and Microsoft Entra ID (Azure AD) .
• Working knowledge of remote‑access technologies, including VPN, virtual machines, Azure Virtual Desktop (AVD), and Remote Desktop .
• Familiarity with Active Directory and Group Policy .
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic connectivity troubleshooting.
• Experience supporting users within the Hedge Fund, Alternative Investment, or Financial Services industry is strongly preferred.

Preferred Qualifications

• Minimum of four years of desktop, deskside, or end‑user technical support experience.
• Demonstrated ability to provide professional, high‑touch support to executives, VIPs, and demanding client environments.
• Strong commitment to customer service, issue ownership, follow‑through, and timely resolution.
• Excellent verbal and written communication skills with the ability to communicate professionally and courteously with clients.
• Strong attention to detail with the ability to manage multiple priorities simultaneously.
• Ability to work effectively both independently and as part of a collaborative support team.
• Comfortable working in a fast‑paced, dynamic environment where priorities may shift throughout the day.
• Strong judgment and professionalism when handling sensitive client information and high‑impact technical issues.

To support a fair, consistent, and high‑quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note‑taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Benefits and Perks:

At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work‑life balance, including:

• Comprehensive Medical, Dental, and Vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • 401(k) plan with a dollar‑for‑dollar company match at 3% up to an annual maximum of $5k.
• Complimentary ClassPass membership to support your health and wellness goals
• Generous Paid Time Off (PTO)
• Company‑paid holidays
• Cellphone Reimbursement Program
• Floating Holiday to celebrate a day that is meaningful to you
• Pre‑tax commuter benefits, where applicable
• Employee wellness programs, events, and team‑building activities
• Employee referral program

Align is a premier global provider of technology infrastructure solutions.

Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.

Our professional services team, which includes Data Center Solutions , provide strategic consulting, design, project management, engineering, implementation and support. Our best‑in‑class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward‑thinking technology strategies that support their current and future business needs.

Our teams have flawless track records of delivering technical solutions and have established long‑standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.