VIP Deskside Support Engineer - Onsite Trading Floor

Pyramid Consulting, Inc; Wilmington (DE); On-site; USD 28,000 - 29,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking an L2 Deskside Support Engineer for an onsite role in Wilmington, DE. The contract is 06+ months with potential for extension, focusing on front-office and VIP user support in a fast-paced financial services environment.

The role requires strong Windows desktop experience, multi-monitor setups, and familiarity with market data platforms. The team emphasizes ITIL-aligned incident management and proactive problem resolution.

Qualifications

• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services.
• Experience supporting portfolio managers, traders, and research teams.
• Exposure to market-sensitive, time-critical environments.

Responsibilities

• Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
• Deliver desk-side support during market hours with minimal disruption to trading decisions.
• Coordinate with cross-functional IT teams for priority issue resolution.
• Support for back-office users and new joiner onboarding processes.
• Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.

Skills

End-User Support

IT Support

Technical Support

IT Technician

Workstation Support

Tools

Bloomberg

Refinitiv

FactSet

Job description

Pyramid Consulting, Inc. is seeking an L2 Deskside Support Engineer for an onsite role in Wilmington, DE. The contract is 06+ months with potential for extension, focusing on front-office and VIP user support in a fast-paced financial services environment.

The role requires strong Windows desktop experience, multi-monitor setups, and familiarity with market data platforms. The team emphasizes ITIL-aligned incident management and proactive problem resolution.