VIP Desk-Side IT Support Technician

Gr8ttek, LLC

Ontario (CA)

On-site

USD 65,000 - 90,000

Full time

9 days ago

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Job summary

Gr8ttek, LLC is seeking an L2 Deskside Support Technician to provide on-site, second-level IT support at customer locations. You will troubleshoot hardware, software, and network issues, support end-user devices, and collaborate with technical teams to deliver high-quality service.

The role requires 5–7 years of IT support experience with strong communication skills and a customer-focused mindset. You will work with Windows/Mac, iOS devices, imaging, Intune, and ServiceNow in a dynamic

Qualifications

5–7 years of IT support experience.
Strong hardware/software troubleshooting with OEMs.
Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn).
Knowledge of SCCM, Citrix, and workspace management platforms.
Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory.
Professional communication, punctuality, and customer-focused mindset.

Responsibilities

Provide hands‑on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals.
Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary.
Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security.
Deliver priority services for executive and VIP users.
Maintain accurate documentation in ServiceNow and contribute to reporting requirements.
Perform IMAC (Install, Move, Add, Change) and break‑fix activities.
Carry out preventative maintenance and follow SME instructions for infrastructure support.
Ensure exceptional customer service and professional communication across organizational levels.