Front Office Deskside Support Engineer

Aptlogix; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Aptlogix is seeking an experienced L2 Deskside Support Engineer in Atlanta, GA. The role requires providing high-level on-site desktop and field service support to front-office teams during market hours. Candidates should possess 4–8 years of experience in asset management or financial services and demonstrate excellent problem-solving capabilities in high-pressure environments.

This position offers an opportunity to work with key stakeholders in trading and investment operations, requiring quick decision-making and a high level of accountability.

Qualifications

• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services.
• Direct experience supporting portfolio managers, traders, and research teams.
• Proven exposure to market-sensitive, time-critical trading environments.

Responsibilities

• Provide dedicated on-site desktop support for front-office users.
• Deliver desk-side support during market hours with minimal disruption.
• Take end-to-end ownership of issues ensuring rapid resolution.

Skills

Windows desktop support

Multi-monitor setups

Market data platforms

Stakeholder engagement

Problem-solving

Tools

ServiceNow

Jira

Job description

Aptlogix is seeking an experienced L2 Deskside Support Engineer in Atlanta, GA. The role requires providing high-level on-site desktop and field service support to front-office teams during market hours. Candidates should possess 4–8 years of experience in asset management or financial services and demonstrate excellent problem-solving capabilities in high-pressure environments.

This position offers an opportunity to work with key stakeholders in trading and investment operations, requiring quick decision-making and a high level of accountability.