Senior Deskside & Executive IT Support Engineer

Customers Bank; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Customers Bank in New York is seeking a Senior Deskside Support Technician to provide advanced, hands‑on support for senior leaders and high‑visibility meetings, combining troubleshooting with outstanding customer service.

The role includes mentoring technicians, improving support processes, and coordinating with infrastructure and security teams to drive complex resolutions, while embracing AI and new technologies to enhance productivity.

Qualifications

• 5+ years of experience supporting end users in a deskside, desktop support, or enterprise IT environment.
• Advanced knowledge of Microsoft Windows operating systems, including configuration, troubleshooting, and optimization.
• Strong experience with Windows PC imaging and deployment, with the ability to diagnose and resolve imaging, driver, firmware, and hardware issues.
• Advanced experience supporting Microsoft 365 applications and collaboration tools.
• Demonstrated ability to troubleshoot complex hardware, software, A/V, conferencing, and connectivity issues.
• Hands-on experience supporting conference room technologies and collaboration platforms (Teams, Zoom, WebEx).
• Strong working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN connectivity, and remote access troubleshooting.
• Experience with ServiceNow or similar ITSM platform.
• Experience supporting corporate BYOD mobile devices (iOS and Android).
• Excellent communication, discretion, and ability to work with executive leadership.

Responsibilities

• Provide high‑touch, responsive executive support while maintaining standards for the broader staff.
• Diagnose and resolve complex hardware, software, mobile, OS, peripheral, and connectivity issues.
• Anticipate technology needs for executive meetings, presentations, and travel.
• Coordinate with infrastructure, security, and vendor teams to drive complex resolutions.
• Mentor Deskside technicians and improve support documentation and processes.
• Assist with major incidents and communicate effectively with executives.

Skills

Executive deskside support

End-user support

Windows OS troubleshooting

Microsoft 365 apps

Conference room tech

Mentoring

ITSM

Mobile device support

Networking basics

Vendor coordination

Tools

Microsoft Teams

Zoom

WebEx

Remote Desktop

ServiceNow

Active Directory

Job description

Customers Bank in New York is seeking a Senior Deskside Support Technician to provide advanced, hands‑on support for senior leaders and high‑visibility meetings, combining troubleshooting with outstanding customer service.

The role includes mentoring technicians, improving support processes, and coordinating with infrastructure and security teams to drive complex resolutions, while embracing AI and new technologies to enhance productivity.