VIP IT Desk-Side Engineer

Worldwide TechServices; Bloomfield (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading tech service provider in Bloomfield, Connecticut, is seeking a candidate to perform troubleshooting and repair in an end-user environment. Responsibilities include supporting VIP clients, managing change requests, and completing desk-side support activities. Candidates should display strong technical skills and adhere to service policies. This role may involve working with various devices such as PCs, laptops, and printers, ensuring high levels of customer satisfaction.

Qualifications

• Experience in troubleshooting PCs, desktops, laptops, tablets, and printers.
• Outstanding technical skills and professional service skills.
• Ability to follow documented service operations policies.

Responsibilities

• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional skills.
• Meet established customer service satisfaction levels.

Job description

A leading tech service provider in Bloomfield, Connecticut, is seeking a candidate to perform troubleshooting and repair in an end-user environment. Responsibilities include supporting VIP clients, managing change requests, and completing desk-side support activities. Candidates should display strong technical skills and adhere to service policies. This role may involve working with various devices such as PCs, laptops, and printers, ensuring high levels of customer satisfaction.