VIP Delivery Care Specialist

Ashley Furniture Industries; New Braunfels (TX); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Health and dental benefits

Employee discount

401K

Paid time off

Job summary

Ashley Furniture Industries seeks a Local Customer Care Agent in New Braunfels, TX, to support delivery recovery and customer communication across Fulfillment Centers. Responsibilities include resolving delivery issues, monitoring active recoveries, and providing excellent customer service.

The ideal candidate is bilingual, has experience in fast-paced environments, and demonstrates strong problem-solving skills. This position offers a pay rate of $16.50 with additional shift differentials for weekends and bilingual support.

Qualifications

• Legally authorized to work in the US.
• 1-2 years’ experience in fast-paced environments.
• Excellent phone etiquette and patient demeanor.
• Strong problem-solving skills essential.

Responsibilities

• Handle hot delivery recoveries and resolve issues.
• Monitor active recoveries in real-time.
• Coordinate recovery deliveries with fulfillment centers.
• Notify customers promptly of delivery issues.

Skills

Bilingual

Problem-solving

Customer service

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

Ashley Furniture Industries seeks a Local Customer Care Agent in New Braunfels, TX, to support delivery recovery and customer communication across Fulfillment Centers. Responsibilities include resolving delivery issues, monitoring active recoveries, and providing excellent customer service.

The ideal candidate is bilingual, has experience in fast-paced environments, and demonstrates strong problem-solving skills. This position offers a pay rate of $16.50 with additional shift differentials for weekends and bilingual support.