White-Glove Retention Pro: Urgent Customer Care

AppleOne Employment Services; San Antonio (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

AppleOne Employment Services in San Antonio, TX is seeking an Emergency Retention Specialist. This onsite role focuses on white-glove support for escalated customer concerns, protecting relationships, and turning challenging interactions into positive outcomes.

You will work with Sales, Support, and Operations to resolve issues, present retention offers, and guide customers to adopt online tools, with a daytime schedule and a direct-hire pathway.

Qualifications

• 2+ years of white glove customer service experience.
• 2+ years in customer service, account management, or related role.
• Strong verbal and written communication skills.
• Familiarity with CRM systems such as Salesforce or Workflow Manager, plus Microsoft Office tools.
• Experience with loyalty or retention programs and tools.

Responsibilities

• Conduct outbound outreach to provide updates and identify save opportunities.
• Respond to escalated issues, resolve urgent account concerns, and protect relationships.
• Turn negative experiences into positive interactions with empathy and professionalism.
• Educate customers on products, services, tools, and account optimization opportunities.
• Identify high-risk accounts and collaborate with internal teams to reduce churn.
• Document all customer interactions in CRM for visibility and follow-up.

Skills

White glove customer service

CRM systems (Salesforce)

Outbound calls

Communication skills

Problem solving

Attention to detail

Tools

Salesforce

Workflow Manager

Microsoft Office

Job description

AppleOne Employment Services in San Antonio, TX is seeking an Emergency Retention Specialist. This onsite role focuses on white-glove support for escalated customer concerns, protecting relationships, and turning challenging interactions into positive outcomes.

You will work with Sales, Support, and Operations to resolve issues, present retention offers, and guide customers to adopt online tools, with a daytime schedule and a direct-hire pathway.