VIP Customer Support Specialist - Frontline Brand Ambassador

Digital Risk, LLC.; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Mphasis seeks a Customer Service VIP Specialist to join its Platinum Team, serving as a trusted customer advocate and handling complex inquiries across touchpoints. The role emphasizes proactive problem-solving, emotional intelligence, and superior communication in a fast-paced environment.

As a brand-new program member, you will adapt to evolving requirements while maintaining a positive, customer-first mindset and collaborating across internal teams to protect brand reputation and deliver

Qualifications

• 2+ years of experience in Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM platforms such as Salesforce or Workflow Manager (WFM), and familiarity with Microsoft Office tools.
• Strong analytical abilities.
• Comfortable working in a Secure Workspace (SWS) environment (no personal electronics, pen/paper, etc.).

Responsibilities

• Serve as front-line brand ambassador, providing exceptional support across interactions.
• Rapidly respond to and resolve escalated concerns with professionalism and collaboration.
• Transform neutral or negative experiences into positive outcomes through proactive engagement.
• Demonstrate empathy, patience, and a positive attitude when addressing customer needs.
• Document all interactions in designated CRM tools for clarity and visibility.

Skills

Customer service

Communication skills

Analytical abilities

Team collaboration

Tools

Salesforce

Workflow Manager (WFM)

Microsoft Office

Job description

Mphasis seeks a Customer Service VIP Specialist to join its Platinum Team, serving as a trusted customer advocate and handling complex inquiries across touchpoints. The role emphasizes proactive problem-solving, emotional intelligence, and superior communication in a fast-paced environment.

As a brand-new program member, you will adapt to evolving requirements while maintaining a positive, customer-first mindset and collaborating across internal teams to protect brand reputation and deliver