VIP Customer Support Specialist

Digital Risk; San Antonio (TX); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

High-visibility program with real biz

Flexible work environment after训练

Job summary

Mphasis is seeking a Customer Service VIP Specialist for their Platinum Team. The role focuses on handling complex inquiries, resolving escalated issues, and ensuring a seamless customer journey across touchpoints. It requires adaptability, emotional intelligence, and proactive problem-solving to uphold service excellence.

The position emphasizes brand protection, cross-team collaboration, and delivering outstanding customer experiences in a dynamic environment with flexibility after training.

Qualifications

• 2+ years of Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM platforms such as Salesforce or Workflow Manager (WFM).
• Strong analytical abilities, including identifying patterns and insights in customer behavior.
• Comfortable working in a Secure Workspace (SWS) environment.

Responsibilities

• Serve as a front-line brand ambassador, providing exceptional support and guidance to customers across all interactions.
• Rapidly respond to and resolve escalated concerns while maintaining professionalism and collaboration with quality and support teams.
• Transform neutral or negative customer experiences into positive outcomes through proactive engagement and tailored solutions.
• Demonstrate empathy and a consistently positive attitude when addressing customer needs and concerns.
• Document all customer interactions thoroughly using designated CRM tools to ensure clarity and alignment across teams.
• Adapt quickly to change within a fast-paced environment while maintaining a solutions-oriented mindset.

Skills

Customer service experience

Telecom customer service

Communication skills

CRM software

Analytical thinking

Secure Workspace (SWS)

Tools

Salesforce

Workflow Manager (WFM)

Job description

Mphasis is seeking a Customer Service VIP Specialist for their Platinum Team. The role focuses on handling complex inquiries, resolving escalated issues, and ensuring a seamless customer journey across touchpoints. It requires adaptability, emotional intelligence, and proactive problem-solving to uphold service excellence.

The position emphasizes brand protection, cross-team collaboration, and delivering outstanding customer experiences in a dynamic environment with flexibility after training.