VIP Crypto Relationship Manager (NE Asia)

OKX; United States; Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation package

Education subsidy / L&D programs

Team building and company events

More details disclosed during process

Job summary

OKX is seeking a seasoned VIP client services professional to manage a growing portfolio in the Northeast Asia region. You will act as the primary contact for product inquiries, service escalations, and account needs, ensuring a seamless client experience.

Ideally, you bring 4+ years in client services or wealth management, with a track record of handling high-net-worth relationships. Familiarity with trading platforms or crypto exchanges is a strong plus.

Qualifications

• 4+ years of experience in client services, private banking, wealth management, or financial sales.
• Track record of managing HNW or institutional client relationships end-to-end.
• Familiarity with trading platforms or crypto exchanges is a strong plus.

Responsibilities

• Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor key client behavior and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through offline events, campaigns, and referral programmes.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined VIP service standards and escalation protocols.

Skills

Client relationship management

Trading platforms familiarity

Organizational skills

Job description

OKX is seeking a seasoned VIP client services professional to manage a growing portfolio in the Northeast Asia region. You will act as the primary contact for product inquiries, service escalations, and account needs, ensuring a seamless client experience.

Ideally, you bring 4+ years in client services or wealth management, with a track record of handling high-net-worth relationships. Familiarity with trading platforms or crypto exchanges is a strong plus.