VIP Relationship Manager, Poland

OKX; Town of Poland (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

OKX is seeking a dedicated VIP Relationship Manager to join our Poland team, focusing on onboarding and retaining VIP clients across Europe. The role targets high-net-worth individuals, family offices, and pro trading desks, with emphasis on revenue growth and AUM expansion.

You will collaborate with product, legal, and ops teams to gather feedback, ensure compliant KYC/AML processes, and build long-lasting client relationships while representing the OKX brand across markets.

Qualifications

• 5+ years in VIP business development and account management within crypto/fintech/trading/w wealth management.
• Fluent in English and Polish; additional CEE languages a plus.
• Track record of driving trading volume, AUM growth and high-value client onboarding/retention.
• Strong analytical skills for revenue optimization and product feedback loops.
• Deep familiarity with crypto products and trading platforms.
• Experience managing VIPs such as HNWIs, family offices, prop desks.

Responsibilities

• Drive trading volume and maximize AUM by onboarding and retaining VIP clients in the region.
• Formulate a revenue strategy aligned with European product offerings.
• Collaborate with product to gather client feedback and enhance features.
• Coordinate with local leadership on strategic direction and growth.
• Lead partnerships in Europe and negotiate with partners to expand revenue streams.
• Manage relationships with HNWIs across Europe, ensuring proactive account management.
• Foster long-term client relationships and secure referrals through cross-functional support.
• Oversee regulatory adherence, KYC/AML processes, and reporting.
• Represent OKX and educate clients on the full value proposition.

Skills

VIP relationship management

Account management

Business development

Revenue optimization

Data analysis

Communication

Negotiation

Cross-functional collaboration

Regulatory compliance

Client onboarding

Education

Bachelor's degree in Business, Marketing, Finance

Tools

CRM systems

Trading platforms

Job description

About The Opportunity We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Poland team.

As a VIP RM, you will play a key role in expanding our base of VIP clients with a focus on Poland. This role is focused on active traders, high‑net‑worth individuals (HNWIs), family offices, prop trading desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which focuses on larger professional, enterprise and institutional clients.

What You’ll Be Doing

• Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.
• Formulate a revenue strategy and optimization plan based on OKX’s European product offerings.
• Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features.
• Work closely with local executive leadership to contribute to the company’s overall strategic direction.
• Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams.
• Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management.
• Build long‑lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks.
• Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting.
• Serve as a brand ambassador, educating customers on OKX’s full value proposition.

Core Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).
• Fluency in English and Polish; additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus.
• 5+ years of proven experience in VIP business development and account management within crypto, fintech, trading or wealth management, ideally in Poland or CEE.
• Track record of driving trading volume, AUM growth and high‑value client onboarding/retention in competitive markets like spot, margin or derivatives trading.
• Strong analytical skills to interpret market data, user behavior metrics and performance dashboards for revenue optimization and product feedback loops.
• Deep familiarity with crypto products (perpetuals, staking, Earn, fiat integrations) and trading platforms.
• Exceptional communication, negotiation and relationship‑building abilities, with experience managing VIPs such as HNWI, family offices, prop trading desks.
• Goal‑oriented mindset with a history of exceeding KPIs in user acquisition, retention and revenue targets through data‑driven strategies.
• In‑depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross‑border licensing and risk management.
• Proven ability to collaborate with legal, product and ops teams to mitigate compliance risks while enhancing client experiences.