VIP Concierge & Premier Access Agent

Fontainbleau; Las Vegas (NV); On-site; USD 23,935 - 34,089; Full time

Job summary

Fontainebleau Las Vegas is seeking a VIP Premier Access Agent to provide personalized, seamless check-in experiences for VIP guests and coordinate exclusive amenities. You will tailor experiences, manage reservations, and ensure a warm welcome upon arrival.

The role involves coordinating dining, spa, and show bookings, handling confidential information with discretion, and collaborating with casino services and front desk teams to deliver exceptional service.

Qualifications

• Experience in guest service or hospitality preferred
• VIP services or guest registration experience desirable
• Excellent customer service and interpersonal skills
• Flexible schedule including nights/holidays/weekends

Responsibilities

• Greet VIP guests and manage seamless check‑in processes
• Coordinate VIP preferences and exclusive amenities
• Arrange dining, spa, salon, and show reservations for VIPs
• Handle confidential guest information with discretion
• Collaborate with Front Desk, Casino Services, Sales, and Revenue teams to ensure a memorable stay
• Monitor VIP feedback and contribute to loyalty programs

Skills

Guest service

VIP services

Communication

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Tools

Hotel management systems

MS Office Suite

Job description

Fontainebleau Las Vegas is seeking a VIP Premier Access Agent to provide personalized, seamless check-in experiences for VIP guests and coordinate exclusive amenities. You will tailor experiences, manage reservations, and ensure a warm welcome upon arrival.

The role involves coordinating dining, spa, and show bookings, handling confidential information with discretion, and collaborating with casino services and front desk teams to deliver exceptional service.