Premium Valet Booth Concierge

Fontainebleau Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 29,000; Full time

Job summary

Fontainebleau Las Vegas seeks a Valet Booth Attendant to greet guests, manage vehicle check-ins, and coordinate with valet staff to deliver exceptional service. You will handle key exchanges, process payments, and provide information about valet services and fees.

The role requires a professional demeanor, strong communication, and a flexible schedule including nights, holidays, and weekends in a luxury hotel environment. Join a team dedicated to guest satisfaction in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Proven experience in a similar guest service role within a luxury hotel, high-end resort, or upscale establishment.
• Ability to maintain a valid Drivers’ License and clean driving record.
• Excellent communication and interpersonal skills, with a polished and professional demeanor.
• Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences.
• Proficiency in using valet parking systems.
• Knowledge of traffic flow management and valet parking best practices.
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

Responsibilities

• Maintain the valet parking booth, ensuring a professional and organized setup.
• Welcome guests with a warm and friendly demeanor, creating a positive first impression upon their arrival.
• Manage the check-in process for guests' vehicles, recording necessary information, and handling key exchanges accurately.
• Coordinate with valet attendants to ensure a seamless flow of vehicles and timely retrieval for departing guests.
• Assist in managing parking logistics to optimize space and accommodate guest arrivals.
• Collect valet parking fees from guests, accurately process payments, and maintain a secure cash handling process.
• Provide guests with information about valet parking services, fees, and any other relevant details.
• Handle guest concerns or issues related to valet services with empathy and efficiency, finding timely resolutions or escalating matters to Front Services management.
• Ensure the proper functioning and cleanliness of equipment, such as ticketing machines and key storage systems.
• Foster positive guest relations by being approachable, courteous, and attentive to their needs during the valet parking process.
• Coordinate with other hotel departments, such as the front desk, bell services, and transportation, to ensure a seamless guest experience.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

Skills

Customer service

Communication

Flexibility

Professional demeanor

Education

High school diploma or equivalent

Tools

Valet parking system

Job description

Fontainebleau Las Vegas seeks a Valet Booth Attendant to greet guests, manage vehicle check-ins, and coordinate with valet staff to deliver exceptional service. You will handle key exchanges, process payments, and provide information about valet services and fees.

The role requires a professional demeanor, strong communication, and a flexible schedule including nights, holidays, and weekends in a luxury hotel environment. Join a team dedicated to guest satisfaction in a fast-paced setting.