VIP Concierge — Guest Experience Architect

MGM Resorts; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free meals in Aria employee diningroom

Free parking on and off-shift at all M

Professional and personal development

Wellness incentive programs

Access to discounts at MGM properties

Job summary

MGM Resorts International in Las Vegas invites you to join the Aria team as a Concierge, delivering personalized experiences with warmth and precision to every guest. As a Concierge, you will handle guest requests, promote MGM venues, resolve issues, and build relationships while staying current on city offerings; you will multitask across up to 26 systems.

This on-site role starts at $19 per hour plus commissions and offers free meals, parking, development programs, and discounts across MGM

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• One year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge.
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA.
• Current Notary and bilingual preferred.

Responsibilities

• Professionally and efficiently process all guest requests while promoting, up-selling, and cross-selling MGM Resorts venues, including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions.
• Respond to and assist with guest conflict resolution in a timely manner
• Build strong relationships and professionally represent MGM Resorts as a brand ambassador with guests and vendors
• Stay current on citywide offerings and build a professional network within the hospitality community
• Multitask using up to 26 operating systems simultaneously to fulfill guest requests

Skills

Customer service

Multitasking

Bilingual

Notary

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas invites you to join the Aria team as a Concierge, delivering personalized experiences with warmth and precision to every guest. As a Concierge, you will handle guest requests, promote MGM venues, resolve issues, and build relationships while staying current on city offerings; you will multitask across up to 26 systems.

This on-site role starts at $19 per hour plus commissions and offers free meals, parking, development programs, and discounts across MGM