VIP Concierge & Experience Lead

Riviera Dining Group; Miami, Northern (FL, KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Riviera Dining Group in Miami redefines hospitality through elevated dining, vibrant nightlife, and immersive design, overseeing brands such as MILA, AVA, CASA NEOS and CLAUDIE. They foster experiences beyond a meal, creating unforgettable moments for guests.

As a VIP Host, you will manage private event contacts, concierge services, celebrity and international guests, and ensure guest satisfaction while handling database management and inventory of menu supplies.

Qualifications

• 3-5 years in high-volume elevated dining in a major metro.
• Experience with OpenTable, Resy and Seven Rooms.
• Detail-oriented with strong written and verbal communication.
• Computer skills including Excel and Windows.
• Able to multi-task and lead a team.

Responsibilities

• Attract new VIPs to our venues.
• Visit restaurants and clubs to build relationships.
• Maintain VIP guest database and ensure correct hosting.
• Collaborate with venue management and assist pre-shift meetings.
• Accompany VIPs outside venues when needed.
• Provide warm, attentive, and courteous service.
• Develop guest loyalty and respond to requests gracefully.
• Understand local market and surrounding areas.

Skills

VIP guest relations

Communication skills

Leadership abilities

Time management

Team player

Multi-tasking

OpenTable

Resy

Seven Rooms

Tools

OpenTable

Resy

Seven Rooms

Job description

Riviera Dining Group in Miami redefines hospitality through elevated dining, vibrant nightlife, and immersive design, overseeing brands such as MILA, AVA, CASA NEOS and CLAUDIE. They foster experiences beyond a meal, creating unforgettable moments for guests.

As a VIP Host, you will manage private event contacts, concierge services, celebrity and international guests, and ensure guest satisfaction while handling database management and inventory of menu supplies.