VIP Host | CASA NEOS

Riviera Dining Group; Miami, Northern (FL, KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Riviera Dining Group in Miami redefines hospitality through elevated dining, vibrant nightlife, and immersive design, overseeing brands such as MILA, AVA, CASA NEOS and CLAUDIE. They foster experiences beyond a meal, creating unforgettable moments for guests.

As a VIP Host, you will manage private event contacts, concierge services, celebrity and international guests, and ensure guest satisfaction while handling database management and inventory of menu supplies.

Qualifications

• 3-5 years in high-volume elevated dining in a major metro.
• Experience with OpenTable, Resy and Seven Rooms.
• Detail-oriented with strong written and verbal communication.
• Computer skills including Excel and Windows.
• Able to multi-task and lead a team.

Responsibilities

• Attract new VIPs to our venues.
• Visit restaurants and clubs to build relationships.
• Maintain VIP guest database and ensure correct hosting.
• Collaborate with venue management and assist pre-shift meetings.
• Accompany VIPs outside venues when needed.
• Provide warm, attentive, and courteous service.
• Develop guest loyalty and respond to requests gracefully.
• Understand local market and surrounding areas.

Skills

VIP guest relations

Communication skills

Leadership abilities

Time management

Team player

Multi-tasking

OpenTable

Resy

Seven Rooms

Tools

OpenTable

Resy

Seven Rooms

Job description

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal - they create unforgettable experiences.

$80,000 - $90,000 a year

Summary:

VIP Hosts are responsible for managing and leading the Oversight of VIP clientele, development of private event contacts, concierge, celebrity and guests of international renown, database management, inventory of menu supplies, supply purchases and guest satisfaction are paramount priorities

RESPONSIBILITIES:

• Attract new VIPs to our venues.
• Go out and visit restaurants and clubs happening around us
• Keep relations with the management of hotels and other restaurants/night club
• Maintain current VIP guest database
• Make sure VIP guests are correctly hosted
• Work hand in hand with the venues management
• Assist with the restaurant pre-shift meeting
• Accompany VIP outside our venues when necessary
• Knows and acknowledges all VIPs by name.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly and courteous service
• Proactively visit with and interact with restaurant guests; build loyalty and face/name recognition
• Positively handle guests requests and accept feedback with grace and humility
• Understand the market and surrounding areas (i.e.restaurants, businesses, hotels).

Requirements/Qualifications:

• A minimum of 3-5years of experience in high volume elevated dining restaurant in a major metropolitan market.
• Experienced with online booking platforms such as OpenTable,Resy, Seven Rooms.
• Must be detail oriented and possess effective communication and written skills.
• State complaint food handling certificate
• Must have computer knowledge (Excel, Windows, etc.)
• Ability to multi-task.
• Must be a team player and possess strong leadership abilities.
• Self-motivated and performance driven.
• Professionalism and courtesy.
• Remain in stationary position for up to 8 hours throughout work shift.
• Be able to reach, bend, stoop and frequently lift upto 50 pounds.
• Punctuality and regular and reliable attendance.
• Effective communication, written and interpersonal skills.
• Time management skills.
• Compute basic arithmetic.
• Ability to comprehend and follow recipes.
• Maintain confidentiality of company information and recipe data

Physical Demands And Work Environment:

• General office assignments-(typing), which lends itself to repetitive motion.
• Sitting in a stationary position for several hours within the day.

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job.They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management's right to assign or reassign tasks, duties, or responsibilities to this job at any time.