Luxury Concierge Supervisor — Create WOW Guest Experiences

MGM Resorts International; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health & Income Protection

Professional development opportunities

Free meals in employee dining room

Free parking on and off-shift

Wellness incentive programs

Discounts at MGM properties

Job summary

MGM Resorts International's Bellagio seeks a Concierge Supervisor to lead a team delivering personalized luxury experiences and seamless guest interactions, ensuring every touchpoint reflects the property’s high standards and WOW moments that create return visits.

You will supervise daily concierge operations, manage staffing and guest service, and report to leadership while promoting teamwork, recognition, and employee satisfaction.

Qualifications

• Minimum 2 years in hotel concierge services (luxury environment preferred).
• Strong customer service mindset with ability to lead a team.
• Excellent interpersonal and communication skills.

Responsibilities

• Supervise daily concierge operations and staffing.
• Enforce department and hotel standards to meet business goals.
• Foster teamwork, recognition, and employee satisfaction.

Skills

Customer service

Team leadership

Luxury resort experience

Hospitality standards

Communication skills

Education

High School Diploma or GED

Job description

MGM Resorts International's Bellagio seeks a Concierge Supervisor to lead a team delivering personalized luxury experiences and seamless guest interactions, ensuring every touchpoint reflects the property’s high standards and WOW moments that create return visits.

You will supervise daily concierge operations, manage staffing and guest service, and report to leadership while promoting teamwork, recognition, and employee satisfaction.