VIP Client Services Lead – China Operations

Payoneer Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Payoneer Inc. is seeking a senior leader to manage a China-focused client service delivery team, serving VIP customers from onboarding to payment withdrawal and ensuring top-tier service and KPI achievement.

You will partner with the sales team to ensure smooth engagements, drive process improvements with global Ops, lead recruitment and talent development, and maintain team stability through effective people management.

Qualifications

• 10+ years of working experience, with 5+ years in people management.
• Experience in client service/customer support or sales environments, dealing with top customers.
• Fintech/Payment/eCommerce experience is a strong plus.

Responsibilities

• Manage China client service delivery team day to day operations and quality.
• Manage resources planning and participate in recruitment process.
• Drive operational excellence by leading and carrying initiatives to meet and exceed KPI targets.
• Maintain close and strong partnership with sales team to ensure a smooth engagement with customers.
• Drive continuous improvement through partnering closely with different teams in Ops across local and global.
• Lead and deal with all people issues, manage the overall talent development and team stability.

Skills

People management

Cross-cultural communication

Client service

English fluency

Mandarin Chinese

Recruitment

Operations management

Education

Bachelor’s degree or above

Tools

Microsoft Office

Job description

Payoneer Inc. is seeking a senior leader to manage a China-focused client service delivery team, serving VIP customers from onboarding to payment withdrawal and ensuring top-tier service and KPI achievement.

You will partner with the sales team to ensure smooth engagements, drive process improvements with global Ops, lead recruitment and talent development, and maintain team stability through effective people management.