Global Customer Success Intern — Onboarding & Growth

Payoneer Inc.; United States; On-site; USD 5,800 - 9,100; Full time

Job summary

Payoneer is seeking a Customer Success Intern to collaborate with the Customer Success team in onboarding, adoption, retention, and expansion across the full customer lifecycle. This on‑site Shenzhen internship offers exposure to cross‑functional processes and hands‑on learning in a fast‑growing global payments company.

You will assist in workshops, support technical escalations, track outreach campaigns, prepare QBR materials, and help create success collateral.

Qualifications

• Pursuing Bachelor’s degree in Business Administration, Marketing, Communications, International Business, or a related field and to graduate before September 2027
• Excellent organizational skillsand a keen eye for detail. You take pride in accuracy and creating order.
• Strong written and verbal communication skillsin English. Cross‑cultural sensitivity; international experience or additional language skills are a plus.
• Basic proficiency in Microsoft Office/Google Workspace(especially Excel/Sheets and PowerPoint/Slides).
• A proactive, can‑do attitudeand a willingness to take on various administrative tasks to support the team.
• Interest in sales, technology, and international business.Curiosity and eagerness to learn are essential.
• Available to start immediately for year‑round internship (preferred).

Responsibilities

• Assist CSMs team in facilitating offline workshops, salons, events etc;
• Support to internal escalating technical issues when needed.
• Assist in tracking upcoming outreach campaigns.
• Prepare business review (QBR) materials, and note‑taking
• Support the creation of customer success collateral: playbooks, guides, and best practice documentation.

Skills

Organizational skills

English communication

Proactive attitude

Interest in sales

Education

Bachelor’s degree in Business Administration, Marketing, Communications, International Business

Tools

Microsoft Office/Google Workspace

Excel/Sheets

PowerPoint/Slides

Job description

Payoneer is seeking a Customer Success Intern to collaborate with the Customer Success team in onboarding, adoption, retention, and expansion across the full customer lifecycle. This on‑site Shenzhen internship offers exposure to cross‑functional processes and hands‑on learning in a fast‑growing global payments company.

You will assist in workshops, support technical escalations, track outreach campaigns, prepare QBR materials, and help create success collateral.