Operations Director, PPG

Payoneer Inc.; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Payoneer is seeking an experienced Operations Director for its China license entity (PPG). You will lead business operations, KYC on onboarding, and transactions processing, while enhancing efficiency and SLA performance.

You will report to the General Manager of the China license entity-PPG and drive risk controls and process improvements. The role requires 10+ years in payment operations in China, 5+ years of leadership, deep regulatory knowledge including AML, and strong English

Qualifications

• 10+ years of payment business operations experience in China cross-border payments, domestic payments and banking
• 5+ years of leadership experience in team management
• Bachelor’s degree or above
• Deep understanding of Chinese payment and cross-border payment systems, regulatory compliance, AML and industry best practices
• Demonstrated ability to drive alignment and execution across multiple functions, effectively managing complex projects involving diverse stakeholders
• Experienced in operating China PSP’s RMB/FX cross-border payment products and businesses
• In-depth knowledge of China cross-border ecommerce and cross-border payments scenarios and flows
• Strong leadership ability to guide the Ops team and collaboration
• Professional level in English, both reading and writing

Responsibilities

• Define and build the operation solution and flow for the product and business of China license entity
• Manage end to end KYC strategy, performance and quality for China customers onboarding
• Establish operational framework and guidelines on managed operations related policies
• Drives continuous improvement through training initiatives and process improvements
• Drive operational excellence of the functions by leading initiatives to optimize KPI and SLA performance
• Oversee procedures and process including documentation updates and re-engineering
• Lead deployment of projects and implementations for the region
• Accountable as Line of Defense Process Owner for risk controls and reporting metrics
• Explore and improve Ops platform and tools to meet needs and enhance performance
• Collaborate with Greater China Ops functions and grow a talented Ops team

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Job

Payoneer is looking for an experienced Operations Director for its China payment license entity-PPG specialized in cross-border payments industry. We are looking for an operations director with strong and comprehensive exposure and leadership in cross-border payments industry. The position holder will be directly reporting to the General Manager of China license entity-PPG.

What you’ll be spending your time on:

• Lead Business Operationsin China license entity including customers KYC/onboarding, transactions processing, payments review and approval, transactions audit and daily reconciliation
• Improve Operations efficiency and SLA by working with product teams to optimize product and business processing flow to support the company to provide customers with better CX

What you will be responsible for:

• Define and build the operation solution and flow for the product and business of China license entity
• Manage end to end KYC strategy, performance and quality for China customers onboarding
• Establish operational framework and guidelines on managed operations related policies
• Drives continuous improvement through training initiatives and process improvements
• Drive operational excellence of the captioned functions, by leading and carry initiatives to optimize KPI and SLA performance
• Oversee the procedures and process, including the writing, updating, distribution, and re-engineering of all documentation
• Lead and ensure the successful deployment (flows and systems) of projects and implementation for the region
• Accountable as a Line of Defense (LOD) Process Owner (PO) for managed functional areas and appropriate Risk controls, identification, mitigation and reporting metrics
• Explore and improve the Ops platform and tools to meet the operational needs and enhance operational performance
• Collaborate, align and synchronize across and with Greater China Ops functions
• Growing and developing a talented Ops team, cultivate a highly inclusive, collaborative, and results‑oriented culture

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

What we’re looking for:

• 10+ years of payment business operations experience in China cross border payments, domestic payments and banking
• 5+ years of leadership experience in team management
• Bachelor’s degree or above
• Deep understanding of Chinese payment and cross‑border payment systems, regulatory compliance, AML and industry best practices
• Demonstrated ability to drive alignment and execution across multiple functions, effectively managing complex projects involving diverse stakeholders and competing priorities.
• Experienced in leading to operate China PSP’s RMB/FX cross‑border payment products and businesses
• In-depth knowledge of China cross‑border ecommerce and cross‑border payments scen‑a‑rios and flows
• Strong leadership ability to lead the Ops team to work and collaborate smoothly
• Professional level in English, both reading and writing

The Payoneer Ways of Working

Act as our customer's partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests at any stage of the hiring process are made on a case‑by‑case basis.